Terms of Service

1. Who provides the service

The service is provided by:

In these terms, "we" means Smartopol, LLC, and "you" means the account owner and the people the owner adds to the account.

2. What the service is and who it is for

Termio is software for booking and managing appointments in salons and similar service businesses. It is used through the website and through mobile apps for Android and iOS.

The service is intended for business users. The salon owner creates the account on behalf of that salon. It is not intended for consumers or for persons under 18.

3. The account and the account owner's responsibility

• The information you enter when creating the account must be accurate and up to date. An account is tied to one salon.
• The account owner is responsible for access: whom they add to the account, what role they give them, and when they remove their access. The owner is also responsible for the actions of the people they gave access to.
• The account owner is responsible for the content entered into the account, including data about the salon's team members and clients, and for the legal basis on which that data is processed.
• Keep your login credentials safe. If you suspect unauthorized access, let us know at support@smartopol.com.

4. Subscription, prices and renewal

• Termio is used with a paid subscription. There is no free plan and no trial period.
• The subscription is tied to the salon's account. There is one plan: €18,90 per month, tax included. The current price is on the Pricing page.
• The AI Agent is included in the subscription for the first 6 months, counted from the date of the first payment. After that it stops working and is not charged. If you want to keep using it, you turn it on yourself in your account for €3,90 per month. Nothing is turned on or charged automatically. All other features keep working, including SMS reminders.
• The subscription renews automatically. You are charged every month, counted from the date of the first payment, until you cancel the subscription.
• Charges are in euros (EUR), by card, through Creem checkout. Creem is the merchant of record, which means Creem is the seller to you, issues the invoice and calculates the tax. Card data is processed by Creem; we do not store it.
• Accounts are created and subscriptions are paid on the website www.termioagent.com. The mobile apps are for logging in and working in your account.
• We may change the price. We will notify you by email at least 60 days before the new price takes effect, and it is charged only from the first billing cycle after that period ends. Until then you pay the old price and can cancel the subscription at any time.

5. Cancellation and refunds

You can cancel the subscription at any time. Canceling stops the next charge. Access lasts until the end of the period already paid for.

Periods already paid are not refunded. Canceling in the middle of a month or a year does not result in a prorated refund. This does not exclude rights you have under mandatory law.

If the subscription expires or a payment fails, access to the account is temporarily locked. The salon's data is not deleted because the subscription expired; the account is unlocked when the subscription is renewed.

6. Termination and suspension of the account

We may suspend or terminate an account if:

• the subscription has not been paid;
• the service is used in violation of section 7 of these terms or of the law;
• a user's conduct threatens the security of the service, other users or our infrastructure.

Where possible, we send a warning first and allow time to fix the problem. In cases of serious abuse or a legal obligation, suspension may be immediate.

You can close your account at any time. After closing, we delete or anonymize data within a reasonable time, except where the law requires longer retention. Details are in the Privacy Policy.

7. Acceptable use

When using the service, you may not:

• violate the law or the rights of third parties, including data protection laws;
• share login credentials with people who are not part of your salon, or let another business use the account;
• attempt unauthorized access to the system, to other people's accounts or to another salon's data;
• overload the service with automated requests, scan it or circumvent technical limits;
• copy, decompile or resell the software, or use it to build a competing product;
• send unsolicited messages to clients, or content that is unlawful or harmful.

The software, design and content of the service remain our property. You receive the right to use the service while the subscription lasts, with no transfer of ownership. The data you enter remains yours.

8. Data and privacy

How we process personal and business data is described in the Privacy Policy, which forms an integral part of these terms.

For the salon's client data, you are as a rule the controller, and we are the processor acting on your instructions. You provide the legal basis for entering that data and for the messages you send to your clients through the service.

9. Service availability and limitation of liability

We strive to keep the service running without interruption, but we do not guarantee that it will be uninterrupted or error-free. Planned maintenance is possible, as are outages at infrastructure providers beyond our control. The service is provided "as is", without express warranties not stated in these terms.

Keep your own records of data that is critical to your business. We are not liable for lost profits, lost business, lost appointments or indirect damages.

Our total liability to you, on any legal basis, is limited to the amount you paid for the subscription in the twelve months before the event that caused the damage. This limitation does not apply where the law does not permit it.

10. Changes to the terms

We may update these terms. The date at the top of the page shows the last change. We announce significant changes in the app or by email to account owners before they take effect. Continuing to use the service after changes means you accept the updated version.

11. Governing law and contact

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The courts of the State of Delaware have jurisdiction over disputes, except where mandatory law of your place of residence provides otherwise.

Smartopol, LLC · Termio
Email: support@smartopol.com
Billing questions: billing@smartopol.com
Address: 1111B S Governors Ave, Ste 97389, Dover, DE 19904, USA